Contact & Grievance Redressal

Brand: Study With Concepts

Trade name: SWC EDTECH SOLUTIONS

Structure: Sole Proprietorship

Proprietor: Shivam Tiwari

Registered Address: B402, Space Park Phase 1, Mahalaxmi Nagar, Indore, Madhya Pradesh – 452010, India

Support email: support@studywithconcepts.org

WhatsApp / Phone: +91 8149151983

As required under the Consumer Protection (E-Commerce) Rules, 2020:

Name: Sachin Dange

Contact: support@studywithconcepts.org · WhatsApp / Phone +91 8149151983

Acknowledgement (statutory): Grievances will be acknowledged within 48 hours of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020, Rule 6(7).

Resolution (statutory deadline): A substantive response will be provided no later than one month from the date of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.

You may contact us by email or WhatsApp:

1. Email: Send to support@studywithconcepts.org with subject line "Grievance — [brief description]".
   WhatsApp: Message +91 8149151983 with the same details.
2. Include your registered email address or registered phone number, a description of the issue, and your payment reference number (if relevant).
3. We will acknowledge receipt within 48 hours. Our acknowledgement or reply will serve as your reference record for the grievance.
4. Do not share your password or any OTP with our team. We will never ask for these.
5. For unresolved issues, you may contact the National Consumer Helpline at 1800-11-4000 (toll-free, Mon–Sat 8 am–8 pm) or visit consumerhelpline.gov.in.

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